Our Policies

Terms & Conditions of Purchase

1. OFFICIAL ORDERS
Goods must only be supplied on receipt of an official Purchase Order Form, signed by our authorised representative, and the Purchase Order number must be quoted on all advice and packing notes, invoices and packages.

2. DOCUMENTATION
A. Packing Notes must accompany all goods.
B. Invoices must be issued in duplicate submitted to order issuing Profit Centre.

3. ELECTROMAGNETIC COMPATIBILITY
It is a condition of this order that the products you supply conform with the requirements of the electromagnetic compatibility directive and that the CE mark is applied to the product or packaging to indicate compliance.

4. WEEE REGULATIONS AND ENVIRONMENTAL COMPLIANCE
It is a condition of this order that you, the Supplier, accept all Producer responsibilities for the goods, as defined by the Waste Electrical and Electronic Equipment Regulations 2006 together with any separate or supplemental implementation of the European Parliament and Council Directive on Waste Electrical and Electronic Equipment whether by Defra, the Department of Environment Northern Ireland or the Scottish Executive (together the “WEEE Regulations”). All goods must be appropriately marked and conform with the WEEE Regulations and all other relevant environmental legislation as at the date of supply.

5. ROHS
It is a condition of this order that you, the Supplier, accept all Produce responsibilities for the goods, as defined by the Restriction of Use of Certain Hazardous Substances in Electrical and Electronic Equipment (ROHS) Regulations 2008 (as amended)

6. RIGHTS OF THIRD PARTIES
For the avoidance of doubt the provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to any term or condition hereof and nothing contained herein shall confer on any third party any benefit or the right to enforce any term or condition hereof.

7. DELIVERY
The time of delivery of goods and the rate of deliveries requested by us are of the essence of this order and we reserve the right of alteration or cancellation in the event of failure to deliver at the specified time and rate, together with all consequential rights. The acceptance by us of any quantity of goods smaller than the specified installment shall not constitute any waiver of right on our part to cancel the balance of the order. We will deduct from amount of invoice any excess costs resulting from your disregard of our forwarding instructions if any. All deliveries must be carriage paid, unless prior agreement has been made. You shall be responsible at all times for providing proof of delivery of goods originals of which proof may be requested by us at any time and which you shall supply forthwith on receipt of such request.

8. PACKAGING
No responsibility can be accepted or payment made in respect of containers, packing cases, packing materials, cable drums, pallets or stillages but every care will be taken to ensure their return, carriage forward. Returnable packing must be shown as such on all documents.

9. ASSIGNMENT OF INTEREST
The order is placed on the condition that you shall not assign it or any interest therein, including any payment due or to become due with respect thereto, without our prior written consent.

10. SET-OFF
We shall be entitled at all times to set-off any amount owing from you to us or any of our associated companies against any amount due or owing to you with respect to this order.

11. REJECTS
We reserve the right to reject at your expense, the whole or part of any consignment in which defective goods may be found. Deliveries made over the quantities ordered may be rejected or accepted at our option and if rejected will be held at your risk and returned carriage forward.

12. PATENTS
You shall hold us fully indemnified against all claims for damages and for all legal and other expenses and all losses due to infringement of patents, devices or processes embodied therein arising from our purchase of goods from you, whether or not we defend any legal proceedings.

13. WARRANTIES
You expressly warrant that all the materials and articles covered by this order or other description or specification furnished by you will be in exact accordance with such order description or specification and free from defects in material and/or workmanship; and notwithstanding the foregoing warranty, all materials and articles covered by this order shall be fit for the purpose and of satisfactory quality. Such warranties shall survive delivery and shall not be deemed waived either by reason of our acceptance of said materials or articles or by payment for them. Any deviation from this order or specifications furnished hereunder, or any other exceptions or alterations must be approved in writing by our authorised representative. You must undertake to replace any defective goods free of charge or credit us with the full purchase price. On request by us you shall supply forthwith a Certificate of Conformity to the relevant British Standard for the item(s) the subject of this order.

14. FORCE MAJEURE
We reserve the right to suspend acceptance of delivery during any period in which our business may be disrupted by strikes, lock-outs, or other incidents of whatever kind beyond our control.

15. OWNERSHIP
Ownership of the goods will be vested in us only after delivery in accordance with this order notwithstanding that the goods are collected by our own transport and you will remain responsible to make good loss or damage to the goods howsoever occasioned at any time prior to delivery. This order is based on the condition that if any of the items in it are at some future date reduced in price or discounts to the trade increased, you will provide us with full compensation for the reduction in value of our total stock holding consequent upon and at the date of such price reduction or increase in trade discounts.

16. CONSTRUCTION PRODUCTS REGULATIONS (“CPR”)
All products supplied by you which are required to be compliant with the CPR pursuant to BS EN 50575 must be compliant in every respect and you shall ensure that all relevant products will be marked with the correct CE and Declaration of Performance (“DOP”) classification on the accompanying label and/or electronically marked in such a way as to readily ensure our compliance with the CPR upon re-sale of such products to our customers.

TCP 07/17

Terms & Conditions of Sale

General
All goods supplied by us are sold only upon the following conditions. The placing of an order for any such goods, or the acceptance of our quotation or tender or of delivery of the goods, Includes acceptance of the following conditions. Unless expressly agreed by us in writing any other terms or conditions (including any which may be contained in your order) are excluded. Unless expressly incorporated In our quotation or tender, all descriptions, illustrations, drawings, dimensions, weights, measures, specifications, standards of performance or other descriptive matter or pre-contractual statements are approximate only and shall not form part of the contract. Our record of any order placed by you verbally shall be conclusive as to the type and quantity of product and the point and date of delivery.

Validity
Unless previously withdrawn, our quotation is open for acceptance within the period stated therein or, when no period is so stated, within 30 days after Its date, and is subject to written confirmation by us at the time of acceptance. All goods are offered subject to their being available upon receipt of order.

Delivery
Unless otherwise specified, the price quoted Includes delivery to any premises specified by you within our van delivery area, full details of which are available on request. The risk in all goods passes to you when they first enter those premises or are placed In store under Clause 5. We reserve the right to choose the method of transport, to charge for deliveries outside our van delivery area, and to charge you with all manufacturers’ carriage charges for special Items.

Delivery Times
Time for delivery shall not be of the essence of the contract unless previously agreed by us in writing. Any dates or times quoted for delivery are to date from receipt by us of your written order and all necessary Information to enable us to put the work in hand. Such quoted delivery dates or times are approximate only as we are subject to the manufacturers’ or suppliers’ delivery promises which we pass on to you In good faith. For the avoidance of doubt such delivery dates or times given to you shall not create a contractual obligation to deliver on such date or time and accordingly no liability shall be accepted by us for any claim by you or any third party for direct or consequential loss or damage arising from delay In delivery.

Delay In Delivery
If we do not receive sufficient forwarding Instructions within 14 days after notification that the goods are ready for despatch, you will either take delivery or arrange for storage. Otherwise we shall be entitled to arrange storage on your behalf and at your risk, either at our own works (making a charge of Di% of the invoice value of the goods per month) or elsewhere. We shall be entitled to payment as if the goods had been duly delivered. All charges for storage Insurance or demurrage will be payable by you.

Acceptance
Unless you give us written notice within 7 days from the date of delivery that the goods are not in conformity with the contract, you are deemed to have accepted the goods.

Passing of Property
Each of the following sub-clauses 7.1 to 7.6 are separate and severable and shall be enforceable accordingly:
7.1 Notwithstanding delivery, all goods supplied by us will remain our absolute property until you pay in full for them and for all other goods previously supplied by us;
7.2 You will store the goods in such a way that they are readily identifiable as our property, but you may, as trustees for us, sell them to a third party in the normal course of your business;
7.3 Upon any sale by you of the goods (either alone or with other items) all rights which you have against the buyer shall automatically vest in us;
7.4 We shall be entitled immediately after giving notice of our intention to repossess, to enter upon any premises with such transport as may be necessary and repossess any goods to which we have title under this Clause;
7.5 If you incorporate the goods we supply to you into other products with or without materials you already possess or which are supplied to you by third parties the property in such other product will pass to us and you shall store them without charge on our behalf as bailee;
7.6 You shall not be entitled to pledge or in any way charge by way of security any of the goods which remain our property but in the event you do so all moneys owing by you to us shall without prejudice to any other right or remedy available to us forthwith become due and payable.

Loss or damage in transit
Any shortage or damage must be clearly stated upon the driver’s Delivery Sheet and a written statement of the facts received at our branch and by the Carrier (if not ourselves) within 3 days after the date of delivery, otherwise no claim will be entertained. The package and contents should be retained for examination. Written notice of any non-delivery must be received at our branch within 7 days after the date of invoice. Time is of the essence of this clause. Our liability in respect of any claim accepted under this Clause is limited OF BUSINESS to making up the shortage or replacing any goods proved to have been damaged or lost In transit to the point of delivery, and we accept no liability for any loss or damage suffered by you, whether direct or consequential and howsoever arising.

Packing Etc.
Crates, cases, pallets, stillage’s or skids or other returnable packaging are not included in the quoted price, and will be charged at current rates. You will, however, be credited with the amount charged when it is returned to us in good condition within 14 days of the date of our invoice. Cable drums will be charged In accordance with the makers’ drum schedules.

Prices
All goods are sold subject to the prices and any relevant discounts ruling at the time of delivery. Our prices, discount rates and Conditions of Sale may be altered at any time without notice. All discounts and prices are calculated upon a “whole order” or “majority of the order” basis. If, when placing your order you select only certain Items or reduced quantities are specified, we must reserve the right to review the discounts and prices at which such orders are accepted.

Payment
Payment In full without retention or set-off shall be due not later than the end of the month following that in which the goods were delivered, or on earlier demand. If you do not comply punctually with these terms of payment we reserve the right to charge you Interest on any amount overdue at the rate of 2% over the Royal Bank of Scotland plc base rate current for the time being, and without notice to suspend further deliveries until all arrears (Including interest) have been paid and, at our option, to rescind any subsisting contract with you as to all or any parts of future deliveries but without prejudice to any rights already accrued to us under such contracts.

Performance
It Is your responsibility to determine that the goods are sufficient and suitable for the purpose to which they are to be put. We cannot accept any responsibility either In respect of the installation of any goods or as to the ultimate performance of any product in which the goods may be installed. We shall in no way be liable for any direct or consequential damage, loss or expense arising from any defect or Inefficiency caused by the manner In which the goods are used.

Defects after delivery
All goods supplied by us are manufactured by others. Accordingly, we shall pass on to you the benefit of the warranty, If any, given by the manufacturer of the goods. Our liability under this Clause shall be in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the goods, and we shall not be under any liability, whether in contract, tort or otherwise in respect of any goods or loss resulting from such defects or from anything done or omitted in connection with the goods or from any work done in connection therewith.

Return of Goods
In no circumstances may goods supplied against a firm order be returned without our prior written consent and the receipt of your advice note stating the reason for the return and the date and number of our invoice. All goods returned must be securely packed and, unless we arrange collection, consigned carriage paid. If we collect we reserve the right to make a handling charge, and the issue of our collection note will not bind us to issue any credit in respect of the goods.

Termination
We may without prejudice to our other rights and remedies determine the contract or any unfulfilled part of it or withhold further deliveries or make partial deliveries if:-(a) you fail to make payment on the due date under this or any other contract between us; (b) you purport to cancel or suspend, or commit any breach of, this or any other contract between us; (c) you become insolvent or make any composition with your creditors or have a receiver appointed of all or any part of your undertaking or assets or go into liquidation (save for the purposes of amalgamation or reconstruction) and we shall be entitled to recover from you all our loss including any loss of profit or loss on re-sale.

Waiver
Any failure by us to enforce any or all these Conditions shall not be construed as a waiver of any of our rights hereunder.

Rights of Third Parties
For the avoidance of doubt the provisions of the Contracts (Rights of Third Parties) Act 1999 shall not apply to any term or condition hereof and nothing contained herein shall confer on any third party any benefit or the right to enforce any term or condition hereof.

Conditions of Sale
You shall be responsible for the cost of collection, treatment, recovery and environmentally sound disposal of all goods that fall within the scope of the WEEE Directive where you are not the end user.

European Lamp Group is a trading division of UK Electric Ltd
Registered Business Address: Votec House, Hambridge Lane, Newbury, Berkshire, RG14 5TN Company Reg No: 2742081

Privacy Policy

1. Who we are

1.1 This Privacy Policy (“Policy”) applies to the processing of personal information collected from users of our websites (“you”) or that you provide to us, UK Electric Company Ltd. T/A European Lamp Group

1.2 For the purpose of the General Data Protection Regulation 2016 (“the GDPR”, as may be amended from time to time) UK Electric Company Ltd. T/A European Lamp Group is a Data Controller. In this Policy references to “we”, “us” or “our” refer to UK Electric Company Ltd. T/A European Lamp Group

1.3 Our Company is incorporated in England with company number 2742081 and a registered office at Votec House, Hambridge Lane, Newbury, Berkshire, RG14 5TN.

1.4 We are committed to protecting and respecting your privacy. The purpose of this Policy to explain how we collect, use and secure personal information collected on our network of websites or directly supplied by you.

2. Key Definitions

2.1 Personally Identifiable Information (“PII”) means any information relating to an identified or identifiable natural person, including an individual’s name, contact information, professional title, and employer. For the purposes of the GDPR, an individual’s internet protocol address (“IP address”) may be considered PII.

2.2 Tracking Technologies means cookies, web beacons, serving tracking technologies or other technology solutions performing similar functions. These technologies may include first party cookies (cookies referencing the domain of the website being visited) and third-party cookies (cookies referencing a domain other than the one of the website being visited) those placed by a website other than the one being visited), local shared objects (commonly referred to as “Flash Cookies”), HTML 5 Cookies and tracking pixels (including transparent or clear gifs).

2.3 User or you mean any individual who views or interacts with the Websites, whether or not they are a Customer or a Potential Customer.

3. What Information do we collect and how is it collected?

3.1 Personally Identifiable Information (PII)
We collect and process PII limited to information necessary to achieve one or more legitimate business purpose as described in this Policy. PII may include:
• Basic information such as your name, address, telephone number or email address
• Information that you provide by filling in forms on any of our websites in our network (“our sites”). We may also ask you for information when you report a problem with our sites
• Records of any correspondence in the event that you contact us
• Details of your visits to our sites and the resources you access

Except where you provide your PII to us in accordance with the above, we will not collect or store it without first asking you for it.

3.2 Information that we acquire indirectly

• We may collect information about your device including, where available, your IP address, operating system and browser type.
• Analytical, Behavioural, and Log Data. We may gather certain information about your use of our sites, such as information about your visit and interaction with our Content.

3.3 Cookies
One of the ways in which we collect this information is through Tracking Technologies such as cookies. Cookies are small text files containing information that is stored on your device. They help us to improve our site and to deliver a better and more personalised service. They enable us to:
• Estimate our audience size and usage pattern
• Store information about your preferences, and so allow us to customise our site according to your individual interests
• Speed up your searches
• Recognise you when you return to our site

We will seek your consent to use cookies the first time you visit our site (or on subsequent occasions if the cookie that records such acceptance is deleted). However, you may not be able to use all the interactive features of our site if consent is not given.
The cookies used by our site and their purpose are identified and described below:

Cookie Name Description Expiry
_ga A Google Analytics Tracking Cookie used to distinguish between users. 2 years
CONSENT A cookie controller used to track the users’ cookie preferences 2 years

Most web browsers allow users to exercise control over which cookies are processed through adjustments to the settings built into them. For information on changing these settings, please look for a “help” function in the browser or contact the browser provider. However, you may not be able to use all the interactive features of our site if cookies are disabled.

3.4 Other Information
Our site may from time to time contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

4. How is your Information used?

4.1 We use the information that we collect about you to:

• Provide you with products, services, publications, and information that you request, access, or which may be of interest to you
• Deliver or display content that matches your business interests and responsibilities
• Contact you with information about, and invitations for, products and services from us directed to your business interests and responsibilities
• Communicate with, advertise to or invite you to join us on social media platforms on which you participate. In such event the privacy policies and other terms and conditions of those social media platforms will apply to communications between us and you on them.

4.2 We may analyse information collected from you indirectly to:

• Help us recognise your computer as a previous visitor and save/remember any preferences that you may have while you were visiting one of our sites
• Help us improve our content and our sites
• Personalise your user experience
• Identify trends, statistics and measurements that could contribute to the enhancement of our services
• Identify market sensitivities and relative market interest in specific product categories. We may also use the information that we collect to send you satisfaction questionnaires, surveys, and marketing information

5. Why do we collect your Information?
We collect information about you in order to improve our business relationship with you and to offer you opportunities to obtain our products and services relevant to your business interests. Collecting this information helps us tailor our products and services to you and therefore communicate with you more effectively. We are aware that many of our Customers make use of a range of media channels so we may also provide a mechanism through which you can express preferences about how you want us to communicate with you. Finally, collecting your information makes it possible to operate our business more effectively.

6. What is the Legal Basis for the Processing of PII?

6.1 Depending on the nature of the relationship and the purpose in each case, we rely upon consent, contract and legitimate business interests for processing PII. For example, we may process PII with a User’s consent when they agree that we may place cookies on their devices, or that we can process information that they enter into a form on one of our sites.

6.2 It is in our interest as a business to enhance the services that we provide which may include processing your information to enable us to:

• Respond to User enquiries and to fulfil User requests
• Send Customers or Potential Customers relevant marketing information and offers
• Complete transactions
• Provide customer service
• Send administrative information
• Personalise Users’ experiences with the our sites
• Do so where we are required to by law

6.3 We may also process PII when it is in our or a Users’ legitimate interests to do so and when these interests are not overridden by an individual’s data protection rights. These legitimate interests include providing services to enable us to provide Users of our sites with more relevant content.

7. Who do we share your Information with?

7.1 We may disclose your PII to any company in our group, which means our subsidiaries or our ultimate holding company and its subsidiaries, as defined in Section 1159 of the UK Companies Act 2006 (as amended).

7.2 We only share your PII with third parties:

• If we are under a duty to disclose or share your PII in order to comply with any legal obligation
• When they are hired by us or hired on our behalf, including Google Analytics who we use to gather statistics on portions of our site. These companies – our suppliers – are contractually bound to use personal information we share with them only to perform the services we have hired them to provide
• To protect the rights, property or safety of UK Electric Company Ltd. T/A European Lamp Group, our customers or others

8. Data Retention

8.1 We will retain the PII that you provide while you remain a Customer of ours or as needed to provide you with products and services.

8.2 We will never retain PII about you for longer than is necessary to fulfil the purpose for which it was originally collected.

8.3 We may retain your PII after you have cancelled any contract with us if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Policy and our Terms of Use. We may also retain PII for a limited period of time if requested by law enforcement agencies.

8.4 If you would like more information about how long we retain your information please email sar@niuks.co.uk.

9. How do we Store and Secure Your Information?

9.1 We take the security of the data that we collect very seriously. We have implemented technical, organisational and administrative measures which are generally accepted to protect the PII in our possession and of the third parties who act on our behalf.

9.2 By providing your PII you agree to us storing or processing it. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy.

9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your PII, we cannot guarantee the security of your information transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

10. Access to Information, Opting Out and Your Privacy Rights

10.1 You have the right to access, rectify, erase, restrict, transfer, or object to the use of your information. If you wish to exercise any of these rights or have questions regarding this policy or how we use your information, please contact us at sar@niuks.co.uk.

10.2 You may change or update the information that we hold about you at any time and as often as necessary. In the first instance, you should submit a request for a copy of your information in our possession by sending an email to sar@niuks.co.uk. We will respond to all such requests without undue delay, and in accordance with the provisions of the GDPR.

10.3 If you do not believe that we have responded to your complaint appropriately or in a timely manner, you may contact our Director of Operations Development at complaints@niuks.co.uk or the Information Commissioner’s Office.

11. Changes to this Privacy Policy

11.1 UK Electric Company Ltd. T/A European Lamp Group reserve the right to modify or amend this Policy from time to time. We will not reduce your rights under this Policy without your consent. If we change our Policy, we will post those changes on this page in addition to updating the “Last Updated” date at the bottom of this Policy. For these reasons, we encourage you to read this Policy regularly.

11.2 Your continued use of the Website or accessing Content posted on the Website shall constitute your acceptance of the modified Policy. If there will be any changes made to the use of your PII in a manner materially different from that stated at the time of collection, we will notify you by posting a notice on our site. If you object to any of the changes, or the overall Policy, please contact us via sar@niuks.co.uk.

Modern Day Slavery & Human Trafficking Policy Statement

European Lamp Group Ltd (the “Company”) acknowledges the provisions of the Modern Slavery Act 2015 and will ensure transparency within its organisation and with suppliers of goods and services to the organisation. The Company is satisfied from its own due diligence there is no evidence of any act of modern day slavery or human trafficking within its own organisation.

As part of the Company’s due diligence processes into slavery and human trafficking the supplier approval process incorporates a review of the controls undertaken by the supplier. Imported goods from sources outside the UK and EU are potentially more at risk of slavery and human trafficking issues. The level of management control required for these sources will be continually monitored.

The Company will not knowingly support or deal with any business involved in slavery or human trafficking.

The Company will undertake responsibility for implementing this Policy Statement and its objectives.

This Policy Statement will be reviewed and published annually.

Nigel Palmer – Chief Executive
10th November 2016